Terms and Conditions

Our products
All our products are handmade and use natural cotton or silk and cotton.  The dyes we use are Azo-free, which is better for the environment. As each batch will be individually dyed there can be natural variation in the colour, though they are generally very accurate.  Sizes for products are standard, but as all are handmade may vary a little.

Postage & Packing

UK orders: £5, and free for orders of £25.00 and over.

International Delivery: we are deliver to most EU countries, the USA and Canada, delivery is £8 per order up to £25 and then £16 for orders up to £100. For orders over £100, please contact us by email for a quote.

If your country is not listed, please don’t hesitate to get in touch, let me know what you would like and I will give you a shipping estimate.

Large orders and wholesalers

If you are a wholesaler or would like a large order, consider visiting our wholesale shop and signing up for an account.

Despatch
Goods are normally sent the day after we receive notification of payment from PayPal but always within three days. Your order will be confirmed by email and you will be notified if there are any delays. We will always contact you if goods are out of stock.

Refunds and exchanges
We will refund or exchange goods within 14 days. We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. Please note if a return item goes missing in the post we cannot issue a refund unless you can produce a proof of posting. We will provide a full refund for all faulty goods.

Goods may be returned by 1st or 2nd class mail or Royal Mail standard parcel service if heavy.

For returns of orders over £100 please use special delivery.

Please follow this procedure when returning items:
1. Email us at info@lovethatstuff.co.uk with your order number and details of the goods you are returning.
2. Please return goods to the following address:
Lovethatstuff
29 Coleman Street
Brighton
BN2 9SQ
East Sussex UK

If you wish to speak to someone at the office:
call 01273 675778 Mon – Fri 1100-1700.
(Answer machine available out of hours or if we are busy).

Privacy policy
We won’t give your details to anyone else. In the event that we publish an email of yours, we will not post your email address to prevent phishing and spam issues.

We would like to email you from time to time to tell you of new items coming into stock but if you do not want us to contact you please let us know.

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lovethatstuff is a registered not-for-profit company No.5995307

Copyright © Love That Stuff 2013